担保网追回资金

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            1. .web_window_bar { position: fixed; width: 60px; right: 0; top: 240px; color: #c8c8c8; box-sizing: border-box; cursor: pointer; z-index: 9999; } .item_hot_living { box-sizing: border-box; border: 1px solid #c8c8c8; border-radius: 3px; margin-bottom: 10px; background-color: #b0d1ff; color: #fff; } .border_item { position: relative; width: 100%; box-sizing: border-box; border: 1px solid #c8c8c8; border-radius: 3px; background-color: #fff; } .web_bar_item, .item_back_top { position: relative; width: 60px; height: 60px; display: inline-block; text-align: center; } .item_back_top { display: none; color: #448aca; } .web_bar_item:hover,.item_back_top:hover { background-color: #448ACA; color: #fff; } .item_hot_living:hover { background-color: #b0d1ff; color: #204eac; } .web_bar_item:hover .web_bar_icon, .item_back_top:hover .web_bar_icon { animation: icon_shake 0.3s linear; } .item_before:before { content: ""; width: 60px; position: absolute; bottom: 0; left: 0; height: 1px; background-color: #c8c8c8; } .item_after:before { content: ""; width: 60px; position: absolute; top: 0; left: 0; height: 1px; background-color: #c8c8c8; } .web_bar_icon { background-repeat: no-repeat; width: 22px; height: 22px; display: block; margin: 10px auto 0; } .web_bar_title { font-size: 14px; -webkit-transform: scale(0.9); transform: scale(0.9); display: inline-block; /*bottom: 1px; width: 60px; height: 24px; line-height: 24px;*/ } .web_window { display: none; position: absolute; width: 140px; left: -140px; top: 0; } .web_window a { display: inline-block; width: 100%; text-decoration: none; } .web_window_active { display: inline-block; } .window_living { /*display: none;*/ width: 180px; left: -200px; top: -40px; border: 1px solid #c8c8c8; border-radius: 3px; background-color: #fff; } .border_item .web_bar_item:hover .web_window { display: inline-block; } .window_learn_about, .window_en_cn, .window_servicehall { position: relative; width: 120px; border: 1px solid #c8c8c8; border-radius: 3px; background-color: #fff; /*padding: 10px 0;*/ } .item_servicehall .web_window{ top: -32px; } .window_learn_about:before, .window_en_cn:before { content: ""; position: absolute; right: -16px; top: 24px; border: 8px solid transparent; border-left-color: #c8c8c8; } .window_learn_about:after, .window_en_cn:after { content: ""; position: absolute; right: -14px; top: 25px; border: 7px solid transparent; border-left-color: #fff; } .window_living:before, .window_servicehall:before { content: ""; position: absolute; right: -16px; top: 60px; border: 8px solid transparent; border-left-color: #c8c8c8; } .window_living:after, .window_servicehall:after { content: ""; position: absolute; right: -14px; top: 61px; border: 7px solid transparent; border-left-color: #fff; } .window_living img { display: inline-block; width: 100%; } .cssTxtInfo { position: relative; /*top: 130px;*/ font-size: 16px; z-index: 999; color: #000; /*margin-left: 25px;*/ width: 180px; height: 30px; line-height: 30px; text-align: center; overflow: hidden; } .txt_line { width: 100%; } .window_list_txt { display: inline-block; position: relative; width: 100%; height: 30px; text-align: center; line-height: 30px; color: #c8c8c8; } .window_list_txt:hover { color: #fff; background-color: #448ACA; } .servicehall_img { display: inline-block; width: 75px; } .web_window .window_list_txt:before { content: ""; width: 80%; height: 1px; background-color: #c8c8c8; top: 30px; position: absolute; left: 10%; } .window_servicehall_text { height: 120px; } .web_window .window_servicehall_text:before { height: 0; } .hot_living { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611604790591674.png") no-repeat center; } .item_hot_living:hover .hot_living { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200615396221315213.png") no-repeat center; } .learn_about { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611605307184782.png") no-repeat center; } .item_learn_about:hover .learn_about { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611605132943753.png") no-repeat center; } .en_cn { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611623982286324.png") no-repeat center; } .item_en_cn:hover .en_cn { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611623833810301.png") no-repeat center; } .servicehall { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611605560025207.png") no-repeat center; } .item_servicehall:hover .servicehall { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611605454298889.png") no-repeat center; } .back_top { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611604076313761.png") no-repeat center; } .item_back_top:hover .back_top { background: url("http://makeaniche.com/main12/test2019/sytttest/202006/P020200611603809618824.png") no-repeat center; } @keyframes icon_shake { 0%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 12.5%{ transform: rotate(-20deg); -webkit-transform: rotate(-20deg); } 25%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 37.5%{ transform: rotate(20deg); -webkit-transform: rotate(20deg); } 50%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 62.5%{ transform: rotate(-20deg); -webkit-transform: rotate(-20deg); } 75%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 87.5%{ transform: rotate(20deg); -webkit-transform: rotate(20deg); } 100%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } } @-webkit-keyframes icon_shake { 0%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 12.5%{ transform: rotate(-20deg); -webkit-transform: rotate(-20deg); } 25%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 37.5%{ transform: rotate(20deg); -webkit-transform: rotate(20deg); } 50%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 62.5%{ transform: rotate(-20deg); -webkit-transform: rotate(-20deg); } 75%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } 87.5%{ transform: rotate(20deg); -webkit-transform: rotate(20deg); } 100%{ transform: rotate(0deg); -webkit-transform: rotate(0deg); } } @media (max-width: 768px){ .web_window_bar { display: none; } }

              担保网追回资金

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              我为群众办实事丨新疆公司多举措改进客户服务
              张蕾 2021-08-27 学习强国


              2021年,担保网追回资金新疆公司进一步贯彻“我为群众办实事”党史学习教育实践活动,践行“以人民为中心”的发展思想,强化“用户至上用心服务”的服务理念,为全面提升10000号服务品质和客户满意度,客户服务中心组织开展提升客户服务行动,多举措提供改善客户服务质量,围绕不同场景提供针对性优化服务,将“满意服务十分信赖”落到实处。

              建立不满意用户修复机制,提升在线解决能力。聚焦解决装维不及时、账单看不懂、骚扰短信、无法使用4G网络等用户不满意的重点问题。每月定期对导航评价不满意用户进行分析回访,上半年共收集建议89条,优化差异化场景34个。

              均衡接通能力,提升人工话务接通率。及时调整5G、南疆综合、宽带障碍等话务技能转接策略及工号接续技能;加大员工复用调配,根据话务偶合设置机动班组,上半年累计调度疏忙77次,疏忙3124人次。

              开展针对性培训,提升一线服务技能和服务水平。以智能质检等智慧化系统为抓手,聚焦一解率低和通话时间长的问题,优化流程、接续思路和话术。上半年派客服人员下沉南疆话务中心开展10000号专项培训39场次,累计参培988人次。

              加强宣传引导,提升企业形象。自3月开始,持续开展“满意服务十分信赖”主题传播活动,截至目前,微信公众号发布图文及海报15期,浏览量20.2万人次;拍摄制作视频123部,累计观看量达600万人次以上;开展服务主题直播101场,直播间累计观众1369.3万人次。在“5.17”电信日,还专门邀请客户和社会义务监督员参与“满意服务面对面,带您走近10000号”活动,主动倾听客户呼声、回应群众关切,积极探索数字化服务新模式,持续深入锻造优质服务,提升客户的满意度,切实将“我为群众办实事”实践活动推向深入。

              通过以上举措的实施,新疆公司6月接通率达92%,服务一次性解决率达超84%, 10000号人工服务测评满意率超96%,较年初均有所提高。

              2021年站在新的起点,新疆公司将继续推进党史学习教育实践成果,以更加优质的服务给帮助客户解决办实事解难题。